Helpdesk Support

Requirements: design, Helpdesk, Windows 7


Location:Parsippany, NJ

Job Type:Full Time

Salary: $60k - $80k


Description of Responsibilities

Financial Services and Trading technology company located in New Jersey is looking for a talented IT support and Help Desk Specialist. 

Local NJ candidates only. 60k-75k Salary Range.

The Help Desk Specialist will:

  • Perform remote analysis, diagnosis, and resolution of desktop and end-user technology issues
  • Ensure Customer Satisfaction and Strong customer service focus with excellent communication skills and a pro-active attitude
  • Stay current with industry and technology news, trends and best practices
  • Spot recurring technical issues and deploy solutions to address the root of the problems 
  • Deliver IT support for operating systems, productivity sofware, and a variety of other applications used internally 
  • Respond and follow up on technical help tickets submitted via phone, email, and chat 
  • Independently investigate and implement solutions to technical issues 

 Skills:

  • Bachelor's degree in a technical discipline, or equivalent work in an IT related field
  • Excellent troubleshooting and analytical skills
  • Ability to prioritize and manage time effectively
  • Team player
  • Passionate about, and dedicated to, the client experience
  • Excellent written and verbal communication skills
  • Outstanding attention to detail
  • Strong documentation skills
  • Financial experience a plus
  • Comprehensive knowledge of Active Directory 
  • Firm grasp of basic networking concepts


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