Application Production Support

Requirements: Equities, FIX, Linux, Scripting, SQL, Unix

Location:New York City, NY

Job Type:Full Time

Salary: $110k - $180k

Description of Responsibilities

This is a highly visible front office production support role. Interface with traders and portfolio managers at a high level. A well rounded candidate with strong technical and business experience will be most succesful. Unix and Sql support with deep product knowledge in Equites, Futures, FX and Bonds is a big plus. 

Production Support

  • Providing Level 2 and Level 3 production support engineering team for all Global based trading groups. Attempt to solve as many issues as possible, escalate issues in a timely manner to application and / or infrastructure subject matter experts (internally or at vendors) when appropriate. Manage communications to the trading staff and internal stakeholders regarding issue/resolution.
  • Trading Status Communications – responsible for disseminating messages to the appropriate trading staff regarding trading issues, exchange updates, etc.
  • Supporting and monitoring of the firm’s internal systems
  • Incident & Change management
  • Collaborate with other technical support engineers who may need assistance working on an issue; utilize his/her area of expertise to help others in order to most quickly facilitate solutions for the customer.
  • Implement documentation and create new knowledge base to provide the most effective solutions to trading issues.
  • Assist with automating processes to achieve efficiency and streamlined trade support
  • Partner with development managers, business analysts and infrastructure teams to prioritize product enhancements and coordinate and in implementing release management process, including release planning.

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