Desktop Support Analyst

Requirements: ActiveSync, Desktop Support , Executive support , MDM, windows 10


Location:New York, NY

Job Type:Full Time

Salary: $80k - $90k


Description of Responsibilities

We are a prominent financial services firm based in NYC with a growing global presence looking for someone to join our Client Technology Support Team.  In this role, you will be responsible for providing support across all of our business and executive level users in the NYC offices.  You will provide a single point of contact for end users to receive technical support and maintenance within the our desktop computing environment while also being proactive in identifying and remedying issues across our application stack.  

PRIMARY RESPONSIBILITIES:

• Field incoming help requests and document user information and nature of problem or issue

• Resolve request or escalate problems when required to the appropriate technical resource

• Perform desk side diagnosis and resolution of problems for end users

• Document problem-solving process and successful actions taken through to final resolution

• Evaluate resolutions and analyze trends to prevent future problems

• Develop self help tools and frequently asked questions for end users

• Install, configure, test, maintain, monitor and troubleshoot end-user computing infrastructure 

• Perform desktop moves, adds, and changes as required 

• Develop and maintain desktop hardware and software inventory

• Maintain relationships with desktop technology vendors and service providers

• Learn appropriate software and usage to provide applications support to end users

• Communicate application problems and issues to management, development teams and end users

QUALIFICATION AND EXPERIENCE REQUIREMENTS:

• 3-5 years support experience in a Windows 7/Windows 10 Network Environment

• Proficient in Microsoft Office products (2010, 2016)

• Knowledge and understanding of Activesync and mobile device management

• Exemplary interpersonal and customer service skills

• Highly self-motivated and detail oriented 

• Strong organizational and document management skills essential 

• Thrives in a fast-paced and rigorous work environment

• Experience in the finance industry is preferred

• Relevant industry certifications is a plus but not required

• Knowledge of Mac OS is a plus but not required

• Willing to work outside of business hours when necessary 


For more information, feel free to send your resume to pkurra@theprincetongroup.com

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