Executive Desktop Support Engineer

Requirements: Active Directory, Desktop Support , Executive support , Linux, VDI, vip support, windows 10

Location:New York, NY

Job Type:Both

Salary: $110k - $150k

Description of Responsibilities

We are seeking a detail-oriented, thorough, and organized IT Support engineer to join our team. In this position, you will be responsible for providing technical assistance and support to the C-level with computer systems, hardware, or software issues. Your role will be extremely instrumental in ensuring the IT needs of the VIp users are met by responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.

Job Duties and Responsibilities

·         Monitor and respond quickly and effectively to requests by C-Suite Users

·         Provide technical assistance and support for incoming concerns and issues related to systems, software, remote access and hardware

·         Document internal procedures (e.g., How to’s)

·         Ask questions and listen to user to determine root cause of issues (RCA)

·         Work through the problem-solving process with customers, empowering them to do the same in the future

·         Run diagnostic problems to resolve problems

·         Report significant and recurring issues to support team

·         Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to user  to ease in troubleshooting

·         Engineer will participate in department meetings, and work with the larger team to support the global organization.

IT Support Requirements and Qualifications

·         BS in IT, Computer Science, or related field

·         5+ years’ experience supporting financial services / or highly demanding end users

·         Proven experience as a Help Desk Technician or other user service role

·         Ability to diagnose and resolve basic computer/technical issues

·         Experience with the following: Windows/VMWare Virtual Desktop Infrastructure (VDI)

·         Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.

·         Keen attention to detail, memory of patterns, and interest in problem-solving

Comptia A+/Network + certification desirable 

For more information - please send resumes to pkurra@theprincetongroup.com

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