Desktop Support Engineer - Chicago

Requirements: Active Directory, Citrix, Desktop Support , dns, O365, powershell, Scripting, VDI, windows 10


Location:Chicago, IL

Job Type:Full Time

Salary: $110k - $140k


Description of Responsibilities

We are a global financial services firm with offices based in NYC, Chicago, San Francisco as well as abroad in Europe and Asia.  As we grow our business, we are looking to build a strong End User Computing team comprised of engineers who enjoy researching and identifying complex problems, providing excellent customer service across the entire organization, and building automation tooling to resolve redundant issues much quicker!  Currently, we are looking to augment our Chicago team - if you are looking to work in an exciting environment where technology is paramount - apply below!


Responsibilities/Requirements:


·         Demonstrating the ability to effectively recognize and resolve technical issues quickly and methodically

·         Adapting quickly to a new and changing technical environment

·         Providing excellent, white-glove, VIP customer service interactions

·         Troubleshooting all aspects of desktop hardware, peripherals, and printers

·         Troubleshooting all aspects of mobility, including Windows laptops, MDM solutions, MFA solutions, remote connectivity, VPN

·         Troubleshooting all aspects of Apple computers, Mac OS, iPhones and iPads

·         Troubleshooting various operating systems, including Microsoft Windows and Linux

·         Troubleshooting Microsoft Office software, including Outlook, Excel, Word, PowerPoint, OneNote and related add-ins

·         Troubleshooting issues related to Active Directory, DNS, DHCP, Microsoft Exchange, TCP/IP

·         Troubleshooting issues in VDI or Citrix environments

·         Troubleshooting issues with messaging platforms, collaboration, video conferencing tools (such as WebEx, Zoom, Blue Jeans), A/V issues, and conference room issues

·         Communicated effectively with a wide range of audiences (technical and non-technical, staff and managerial), and in a wide range of settings (e.g., one-on-one, small group, in person, on the phone, and via e-mail)

·         Interacted professionally with internal customers and demonstrates key client service concepts (e.g., responsiveness, attentiveness, composure, attention to detail, follow-through)

·         A Bachelor's degree (BS or BA) and 3+ years of relevant technical support experience


If you would like to know more about this opportunity, please send your resume to pkurra@theprincetongroup.com

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