Executive Support Engineer

Requirements: Executive support , financial services, Mobile Devices, windows 10

Location:New York, NY

Job Type:Full Time

Salary: $200k - $230k

Description of Responsibilities

The Executive Support Engineer is responsible for providing high quality support services to the various executive groups in a fast pace financial company. This is a hands-on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users.   


• Deliver high-quality, white glove support to senior leadership of the firm

• Troubleshoot basic network and telecommunications connectivity issues 

• Support of desktop technology and desktop applications in Windows environments (Linux desktop support experience a plus), including remote access tools 

• Knowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers and other applications 

• Strong analytical and problem-solving skills are a must as well as the ability to work well independently 

• Understand and evaluate end-users needs and develop creative technical solutions to meet them 

• Support projects that evolve as a result of firm-wide technical initiatives 

• Strong communication skills. Ensure end-users are informed of issue status through resolution; escalate to the appropriate technology teams when necessary 

 Qualifications/Skills Required 

• Minimum of five years of progressive technical support experience in a financial institution required 

• Bachelor’s degree strongly preferred 

• Knowledge of Active Directory and Exchange desired 

• Comprehensive knowledge of Windows based desktops and the key applications – Outlook, MS Office, etc... 

• Strong understanding of market data – Bloomberg, Thomson Reuters, etc. Proven expertise in integrating with Excel plug-ins, troubleshooting API broken links, effectively working with vendor technical support. 

• Broad understanding of mobile technology 

• Must have excellent written and verbal communications skills as well as strong customer service experience. 

• Must demonstrate an ability and interest in having a hands-on approach to customer service. 

• Availability for night and weekend shift work as well as light travel to branch offices 

• Experience in supporting servers and data centers a plus 

• MCP/MCSE/CCNA or equivalent a plus

For more information, please send resume to pkurra@theprincetongroup.com

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