Helpdesk Support

Requirements: mac, windows 10

Location:New York, NY

Job Type:Full Time

Salary: $60k - $90k

Description of Responsibilities

Global dynamic professional services firm is growing and looking for Technical Helpdesk Analysts. 

Position Summary:The Help Desk provides a single point of contact for technical support for internal customers. This position will report directly to the IT Help Desk Manager. 

Must have 2-3yrs of solid IT Helpdesk support experience. Position comp is in the 60-85k base range plus bonus. 

 Essential Functions:

 The Help Desk Support Analyst will be responsible for responding to incoming phone calls and e-mails in a timely fashion and escalate as needed for timely resolution. Assist clients with support for proprietary software, Windows software, Windows 10, Macintosh, Office 365 , computer peripherals, basic computer networking, VoIP phones and mobile devices. 

Diagnose and resolve desktop-related interoperability issues, security issues pertaining to the OS, system access, passwords, and authentication.  Utilize call tracking tool in an effective manner; maintaining and ensuring accuracy of all logged in information.  Accurately and fully document all troubleshooting and resolution steps within call tracking tool.  

Escalate critical incidents to Help Desk Manager and other IT groups as needed. Share organizational and technical knowledge with other Help Desk team members.     

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