ITSM BA/PM Lead

Requirements: ITIL, ITSM, servicenow, SharePoint


Location:New York City, NY

Job Type:Full Time

Salary: $140k - $160k


Description of Responsibilities

The Lead BA/PM will be an autonomous leader in a new ITSM group. Must be a polished communicator with ability to extract business requirements and translate into business needs. This person will drive business solutions for multiple projects, including managing backend enterprise applications and accounting systems. ITIL certification and experience with ServiceNow, Sharepoint or Archer strongly preferred. 7-10 years of experience.

 

Required Qualifications:

  • Bachelor’s Degree in Computer Science, Management of Information Systems, or related business discipline(s). Master’s Degree a plus
  • 7-10 years’ work experience with ITSM or process engineering
  • ITIL V3 foundation certified
  • Process mapping/ process improvement experience
  • Agile experience a plus
  • Experience as a business analyst working with RSA Archer, ServiceNow, SharePoint, or finance and accounting applications preferred
  • Extreme attention to detail
  • Ability to prioritize and effectively manage multiple tasks
  • Excellent interpersonal and written and verbal communication skills
  • Effective presentation skills
  • High motivated, self-directed individual with the ability to work independently and in team environments
  • Strong analytical, problem solving, and decision making skills
  • Collaborative team player and relationship builder

 

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