Description of Responsibilities

Global financial services firm located in Midtown is looking for several immediate hires to grow their customer services group specifically trade floor support. This is a highly visible position supporting a fast paced trading floor and initiating new technical projects. 

Company cannot sponsor visas at this time. 

Qualifications/Skills Required

• Minimum of five years of progressive technical support experience in a financial institution required
• Bachelor’s degree strongly preferred
• Ability to direct activities of peers and others not reporting directly to the person
• Knowledge of Active Directory, Exchange, Citrix remote access and application delivery

• Comprehensive knowledge of Windows based desktops and the key applications – Outlook, MS Office, etc...
• Strong understanding of market data – Bloomberg, Thomson Reuters, etc. Proven expertise in integrating with Excel plug-ins, troubleshooting API broken links, effectively working with vendor technical support.
• Broad understanding of mobile technology
• Must have excellent written and verbal communications skills as well as strong customer service experience.
• Process oriented individual
• Must demonstrate an ability and interest in having a hands-on approach to customer service.
• Availability for night and weekend shift work as well as light travel to branch offices