Trade Floor Tech Support

Requirements: Bloomberg, Market Data, Office 365, trade floor, Windows

Location:New York, NY

Job Type:Full Time

Salary: $110k - $200k

Description of Responsibilities

Global financial services firm located in Midtown is looking for several immediate hires to grow their customer services group specifically trade floor support. This is a highly visible position supporting a fast paced trading floor and initiating new technical projects. 

Company cannot sponsor visas at this time. 

Qualifications/Skills Required

  • Minimum of five years of progressive technical support experience in a financial institution required
  • Bachelor’s degree strongly preferred
  • Ability to direct activities of peers and others not reporting directly to the person
  • Knowledge of Active Directory, Exchange, Citrix remote access and application delivery
  • Comprehensive knowledge of Windows based desktops and the key applications – Outlook, MS Office, etc...
  • Strong understanding of market data – Bloomberg, Thomson Reuters, etc. Proven expertise in integrating with Excel plug-ins, troubleshooting API broken links, effectively working with vendor technical support.
  • Broad understanding of mobile technology
  • Must have excellent written and verbal communications skills as well as strong customer service experience.
  • Process oriented individual
  • Must demonstrate an ability and interest in having a hands-on approach to customer service.
  • Availability for night and weekend shift work as well as light travel to branch offices

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