Trade floor support engineer

Requirements: trade floor, windows 10

Location:Stamford , CT

Job Type:Full Time

Salary: $100k - $150k

Description of Responsibilities

A Connecticut based hedge fund is looking for a trade floor support engineer. 

Receive and respond to incoming phone calls, tickets, and e-mail requests for support.

Provide immediate response to issues reported from the trading floor

Submit, assign, and monitor tickets in Service Now queue.

Prioritize the workload based on sensitivity and impact, follow up on open tickets to make sure issues are resolved within the SLA.

Deliver white gloves service for senior management and VIP users.

Assist with AV setup for conference calls, board meetings, and town halls.

Manage user onboarding activities accounts setup, entitlement updates, virtual and physical workstations provisioning, desk setup, etc.

Provide support for Windows OS, desktop applications, vendor applications, Active Directory, network connectivity, printers and other peripherals, hardware support, remote connectivity.

Perform workstation patching, application deployments and software upgrades

Must strive to provide exceptional customer service for the users on a consistent basis, exhibit empathy to user problems and take full ownership of providing prompt support for all IT needs.

Collaborate with infrastructure and network administrators to ensure efficient operation of the desktop computing environment.

Provide operational support and administration for various application servers and systems as necessary.

Conduct independent research by reading knowledgebase articles, manuals, and procedure documents.

Must be highly organized, able to multitask efficiently in a fast paced environment, and have good follow up skills.


5-7 years of prior experience in trade floor support or similar role preferably in other financial services environment

Working knowledge of virtual workstations and applications, VMWare is a plus.

Prior experience supporting C-level executives and Senior Management.

Experience supporting mobile devices using MDM tool. Air watch is a plus.

Good knowledge of Windows 7 and Windows 10 Operating Systems and productivity software (MS Office).

Understanding of Active Directory and group policies, Microsoft Exchange, Microsoft SCCM, VMware vSphere.

Working knowledge of one or more scripting languages is preferred (Excel macros or Powershell)

Must be self-motivated with a knack for new technologies, possess analytical and troubleshooting skills, and thrive in high-pressure dynamic environments.

Successful candidate must demonstrate good communication and written skills, be patient and detail oriented.

• Bachelor's degree or equivalent IT field experience is highly disirable

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