VIP Level Support Engineer

Requirements: Cisco, meraki, mobile device support , residential support, vip level support


Location:New York, NY

Job Type:Full Time

Salary: $200k - $300k


Description of Responsibilities

We are a prominent financial services firm based in NYC looking to expand our Executive Service Desk team with a Lead Executive Support Engineer.  In this role, you will be responsible for managing a small team of support engineers delivering end-user technology support to the firm’s senior-most executives and their support staffs.  This is a highly visible role across C-Level staff in NYC, Chicago, and other global offices. 

Responsibilities:

  • Configure PC's, Macs, laptops, iPads, iPhones, video solutions, market data services and more.
  • Deliver real time/white glove support for any and all issues and requests.
  • Manage home technology solutions for specific executive personnel across multiple locations - only 20% travel involved.
  • Provide leadership and mentorship to Junior Executive Support Engineer. 
  • Manage and maintain residential network connectivity and security (routers, switches, firewalls, wifi).
  • Educate and inform C-Level users on how to utilize new technologies.
  • Coordinate with Service Desk teams on troubleshooting and problem-solving.
  • Coordinate with Service Desk teams and exchange best practices and documentation created for C-Level customers that can be leveraged by the teams who support the balance of the firm.
  • Maintain an understanding of the travel patterns of the Executives to proactively manage their mobile technology requirements.
  • Assess technology gaps with customers and engage engineering teams to evaluate if additional solutions or tools can be created to close these gaps.

Ideal candidates will:

  • Have a minimum of 10 years technology support experience
  • Be proficient in mobile technologies, including VPN solutions
  • Be proficient with network technologies, including Cisco and Meraki devices
  • Interface effectively with executive-level staff
  • Have excellent verbal and written communication skills
  • Be available for 24x7 and occasional offsite support
  • Have a 4-year Bachelor's Degree in Information Technology, or similar


For more information about this opportunity, please send resumes to pkurra@theprincetongroup.com 

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